Role

Operational excellence software for COOs and operations leaders

Optimus Hive shows operations leaders what each task costs and where processes slow down, so they can choose which work moves to AI agents. Opus (task mining) and Favus (process mining) measure the work; Via (transformation planning) plans the move.

The questions operations leaders ask, answered

Each answer names the product that supplies the evidence. The same answers serve heads of shared services and process excellence.

  • What does our manual work cost today?

    Opus puts a cost on every recorded task case, its duration times the department's hourly or daily rate. The task process map then shows which variants of a task cost the most.

  • Where do our processes slow down, and why?

    Favus shows where cases wait between steps, and which vendors, customer types or resources have the slowest cases. Opus then shows the desk work inside the slow steps.

  • How do we plan the move to AI agents?

    Via plans the move as a governed program of initiatives and change requests, on Kanban boards and a Gantt timeline. Via also lists your costliest tasks and processes, and the pain points with no change request yet.

  • How are candidates ranked, and what is the move worth?

    Opus ranks automation candidates by measured volume, stability and exceptions, against your cost assumptions. Via prices each task's future performer, a human role or an AI-agent role, and builds the business case with ROI and payback.

The evidence an operations leader works from

Two views show the same work: the Opus task process map for the desk steps, and the Favus performance view for the whole process.

  • Task process map (Opus)

    Every recorded case of a task, folded into one map with its variants, frequency, duration and average case cost.

  • Performance view (Favus)

    The process map colored by the average time between steps, with the slow transitions highlighted.

  • Scheduled briefings (Opus)

    Briefings of measured KPI changes, sent on a schedule to the people you name, in an in-app inbox and by email.

Opus task process map of a recorded task, with the applications used, how many cases reach each one, the most frequent path and a loop
The task process map in Opus, with the most frequent path in green.Demo data
Favus performance view of a claims process, each transition labeled with its average time and the longest waits drawn as thick red arrows
Where cases wait, in the Favus performance view.Demo data

The plan, and the measures beside it

Via holds the program: initiatives with owners and dates on a Gantt timeline, each with the change requests behind it.

  • Program roadmap (Via)

    Initiatives laid out across the program's dates, each with its start date and duration. Their change requests can be shown on the same timeline.

  • Measured Objectives (Favus)

    Measured Objectives track average case duration, recorded cost and automation rate from your process data, with the events behind each number.

Via Gantt timeline of the program in month view, with five initiatives, the start date and length of each, and bars for the first three
Initiatives on the Via program roadmap, month by month.Demo data

Use cases for operations leaders

Start from the goal in front of you; each page shows the evidence and the steps.

Other seats at the table

Colleagues in IT, finance and automation ask different questions of the same evidence.

Operations leaders FAQ

Short answers to the questions COOs and operations leaders ask most often.

Does Optimus Hive decide which work moves to AI agents?

No: your team decides. Opus and Favus show what the work costs and where it slows down, and Via plans the move as a governed program. The software supplies the evidence and the plan, not the decision.

How do operations leaders keep up with changes in the numbers?

Opus can send scheduled briefings of measured KPI changes to the people you name, in an in-app inbox and by email. Any KPI can also be saved with its source records and reopened later with the same numbers.

Do I need task mining, process mining or both?

One method is enough for a question at one level; use both when you need the case flow and the desk work behind it. Task mining (Opus) on its own shows how people carry out a desktop task, such as entering an invoice. Process mining (Favus) on its own shows how whole cases move through your business systems. Compare the two side by side in task mining vs process mining.

Bring one process and one question

Request a demo to see what one of your processes costs, where it slows down and how Via would plan its move to AI agents.