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Process cost analysis for CFOs: what your manual work really costs

Process cost analysis starts from recorded work: Opus (task mining) costs every task case from its duration and the department's hourly or daily rate. Finance leaders see which tasks and variants cost the most, and Via (transformation planning) plans the move to AI agents.

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The questions a CFO asks, answered

Finance leaders need costs they can trace to source records. Each answer says where the number comes from.

  • How is the cost of a task calculated?

    Opus multiplies each recorded case's duration by the department's hourly or daily rate, in that department's currency. The department's overhead percentage is stored but not applied, so the figure is recorded time at the department rate.

    How Opus costs each task

  • Can we trace a number back to its source?

    Yes. Save any KPI with its source records and definition, and reopen it later with the same numbers. Any data table in Opus can also be exported to Excel.

    Opus task mining software

  • What will the move itself cost?

    In Via, each change request carries one-time or recurring cost lines and savings lines. Delivery cost breaks down into role hours, overhead roles and non-labor cost, and Via lists your costliest tasks and processes.

    Via agentic workforce transformation

  • When does it pay back, and are we getting the savings?

    Via builds the business case quarter by quarter, with investment, savings, cumulative cash flow, ROI and payback. Each month, Via compares forecast savings with the realized savings your team enters.

    The business case in Via

The numbers a finance leader sees

Opus shows recorded cost by application and by business category, and any figure can be saved with the records behind it.

  • Cost by application and category (Opus)

    See how much recorded time and cost goes to each application, website and business category.

  • Seats against measured use (Opus)

    Compare measured application usage with the number of licensed seats, and with job roles.

  • Saved evidence

    Reopen a saved KPI months later and get the same numbers, with the source records behind them.

Opus charts of Activity Cost by Day, stacked by business category, and Activity Cost by Business Category, with the first rows of each table
Recorded activity cost by day and by business category in Opus.Demo data

The business case and the savings tracked against it

In Via, the business case shows what the program should return, and value realization shows what your team reports it has returned.

  • Business case (Via)

    Investment and savings for each quarter, with net and cumulative cash flow, ROI and payback period.

  • Value realization (Via)

    Forecast against realized savings, month by month, from the actual figures your team enters.

  • Measured Objectives (Favus)

    Recorded cost, average case duration and automation rate, measured from your process events rather than typed in.

  • Investment ranking (Opus)

    Automation candidates ranked by measured volume, stability and exceptions, against the cost assumptions you state.

Use cases for finance leaders

Each of these starts from the same costed, recorded work.

Other seats at the table

Operations, IT and automation leaders ask their own questions of the numbers.

CFO FAQ

Short answers to the cost questions finance leaders ask.

Does Opus include overhead in the cost of a task?

No: Opus costs recorded time at the department's hourly or daily rate, and the department's overhead percentage is stored but not applied. A daily rate is spread over an eight-hour day. Add overhead in your own cost model if your figures need it.

Where do the realized savings figures come from?

From your team: each month, your team enters the actual savings and budget spent for each initiative in Via. Via then compares them with the forecast. Separately, Measured Objectives track recorded cost and average case duration from your process events.

Put a cost on one process first

Request a demo to see how Opus costs recorded work and how Via lays out the cost of moving it to AI agents.

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