Opus (task mining)
Records desktop work, rebuilds each recorded task and costs every case: the core of digital interaction intelligence.
Opus (task mining)
Digital interaction intelligence: see how work happens in your applications, task by task
Digital interaction intelligence shows how people really work across their desktop applications, one task at a time. In Optimus Hive, Opus (task mining) records and rebuilds that desktop work on Windows PCs, and Favus (process mining) adds the view from your business systems' event logs.
What is digital interaction intelligence?
Digital interaction intelligence (DII) is software that records how people work in desktop applications and rebuilds their tasks and processes from that record. DII then shows how the same work varies between people, where the time goes, and which work could be improved, automated or handed to AI agents.
Everest Group calls this software category digital interaction intelligence. Digital interaction intelligence starts at the desktop, with the person doing the work, while process mining starts from the event logs that business systems write.
How Opus delivers digital interaction intelligence
Opus turns desktop activity into measured, costed tasks, in steps your analysts can review and correct.
Record desktop work under your policy
Collection begins once an administrator publishes a device privacy policy. On each Windows PC, Opus then notes the application and website in use, the window title, and when each activity starts and ends. Keyboard and mouse actions are counted per activity, and idle periods are marked.
Tie activity to a task and a case
Employees start a task recording in Opus and enter the case ID where one applies, so the activity that follows belongs to that task and case.
Rebuild every case, step by step
Each recorded case opens into its steps, with the time and duration of every step. A task process map then combines the recorded cases and shows the variants people follow.
Put a cost on each variant
Every task case is costed from its duration and the department's hourly or daily rate, so you can compare what each way of doing the task costs.
Measure before you design
Analysts mark the best recorded run as the approved way of working. Agent Studio in Opus measures a recorded task, including its cases, source events and most common application path, before any AI draft.
See each step on the Opus task mining software page.
How Favus complements the desktop view
Favus (process mining) complements digital interaction intelligence with process maps built from the event logs your business systems write.
The desktop record shows the steps inside a task, including work no business system logs. Favus process mining software follows each case from start to end, using a case ID, an activity and a timestamp for every event.
Once an administrator sets the case-matching rule and employees enter the same case ID, Opus and Favus can place desktop activity inside each business case.
Everest Group's assessment
Optimus Hive was named a Major Contender and a Star Performer in Everest Group's Digital Interaction Intelligence Products PEAK Matrix® Assessment 2026.
Optimus Hive
- Major Contender
- Digital Interaction Intelligence Products
- Star Performer
- Year-over-year improvement
Everest Group, PEAK Matrix® Assessment 2026
The products behind digital interaction intelligence
Two Optimus Hive products cover this capability: Opus at the desktop and Favus in your business systems.
Favus (process mining)
Adds process maps built from system event logs, for the end-to-end view that a desktop record does not give.
Digital interaction intelligence FAQ
Short answers to what digital interaction intelligence is, how it differs from process mining, and which Optimus Hive product delivers it.
What is digital interaction intelligence?
Digital interaction intelligence is software that shows how people really work in desktop applications, by recording which applications and websites they use and rebuilding each task from that record. The record covers desk work that business systems never log, such as moving data between a spreadsheet and a web form, and shows where the same task is done in different ways.
How is digital interaction intelligence different from process mining?
The two start from different records: digital interaction intelligence from what people do in their applications, process mining from the events that business systems log. The desktop record shows the steps inside each task, while process mining follows whole cases from start to end. Optimus Hive covers both, with Opus (task mining) at the desktop and Favus (process mining) for your business systems.
Which Optimus Hive product delivers digital interaction intelligence?
Opus (task mining) delivers it: Opus records desktop work on Windows PCs, rebuilds each recorded task step by step and puts a cost on every case. Favus (process mining) complements Opus with the process view from system event logs, and Via (transformation planning) plans the move of selected work to AI agents.
See your desktop work as measured tasks
Request a demo to see how Opus records, rebuilds and costs desktop tasks, and where Favus adds the process view.