• what it is:
This feature allow user to make new entries or update (make changes) in the web application by specified web form.
• what it looks like
• why do you use it:
To monitor user activities in an organization, Activity log feature should be use to enter new records or make changes in existing records by login into the web application.
• how you do it:
User can access activity log feature by click on activities option from the left side of the dashboard. There are three options available to see the activities in the web application. A user can see the activities by date, by department or by user agent. This process is also shown in below images.
We can see the records of activities for requires time period as shown in below image.
If you want to compile records in activities by department, than different departments names shows as below mentioned image.
User can also compile data of activities by user agent option. Below mentioned image will show when we search record by user agent.
Filter option allow user to search records by activity, duration, idle or window title.
• special notes
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• what it is: This portion of the application allows you to configure and view any alerts the system allows. Alerts are special situations that are important to your business.
• what it looks like: In Figure x you see the list of items that match your defined Alert rules.
To refresh the list of information you need to click the refresh icon.
To view the detailed data related to the Alert, you need to click on the Action icon
This will take you to the View Alert Page - Figure x. The View Alert provides you:
Alert #: Unique Id for the selected Alert
Date: Is the date & time the alert was captured
Alert Rule: The name of Rule defined that triggered the Alert
Agent User: The agent that performed the actions associated to the Agent Rule
Department: This is the Department the Agent User is assigned to
Status: The fields allows the user to track the Alerts they are investigating
To view or define a new Alert, you need to click on the Alert Rules button.
This will take you to a view similar figure x. Here the user will see the list of active Alerts Rules the system is defined to monitor for as the data is processed.
To delete a Rule, you need to click on the Action delete icon
To view the details of the Rule, you need to click on the Action edit icon
To create a new Rule, you need to click the Add New Alert Rule button
• Special Notes – Today only rule set available is to look for Agents doing several copy & paste activities is a row because this could indicate an automation opportunity.
More Alert Rules are coming soon
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• What It Is : This feature will enable you to show all your users’ activities sorted by Application.
• What It Looks Like :
Figure# 6
If you don’t select any agent from the dropdown menu from the Agent Name, it will show the the data used by all the users and a list of Top 15 Agent Applications.
• Why Do You Use It : You can get the application-wise time distribution of user’s day-to-day activities.
• How You Do It :
On top of the dashboard, you have Agent User that will show the list of all users added so far. If not selected any agent/user, it will show the overall results of all users.
You can select a range of time by selecting the Date Range. By default, you have the last 7 days’ data, but you can set it to Last 30 days, Last 3 Months, Last 6 months and create custom range.
On the top right corner, you have a Filter icon that can clear any preset filter. And a Refresh icon to get the most updated data before extraction.
On the result screen, a table was shown that have the parameters of Application, Duration, % of time, and Actions.
Application: It shows what applications are used by that particular user. It shows the highest time engagement application on top and goes below with the lesser used application.
Duration: It shows the total time engagement with that specific application.
% (percentage) : It represents the percentage of total time spend on that application.
Actions: You can see the latest 15 application details on the on the right pane of Top 15 Agent Applications.
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• what it is:
Business position app report shows organized information about business position officials of an organization.
• what it looks like
• why do you use it:
This feature use to analyze the work progress of the business position in which elected officials is a director, employer, employee or any management position.
• how you do it:
User can open this feature by click on business position tab from the dashboard. A user can use filter to see the business application report according to activity, agent user, department, current month or previous month report.
• special notes
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• what it is : This feature will enable you to show all your users’ activities sorted by category.
• what it looks like :
Figure# 5
These are the different parameters that can help to check how much time is spent by the users on different platforms. It includes from business, communication to entertainment and other tasks.
• why do you use it : By using this feature, you can get an overall idea of how each user spends their time either on productive or unproductive tasks.
• how you do it :
On top of the dashboard, you have Departments on the left side to check each team’s activities. You also can select a range of time by selecting the Date Range. By default, you have the last 7 days’ data, but you can set it to Last 30 days, Last 3 Months, Last 6 months and create custom range.
On the top right corner, you have a Filter icon that can clear any preset filter. And a Refresh icon to get the most updated data before extraction.
On the list, you have the AGENT USER NAME on the left to identify the user followed by Total time and category wise time spends on the selective time frame.
• special notes :
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• what it is:
Clipboard feature shows the detail of input data in web application. It shows the detail of input data is entered by which user and data type etc.
• what it looks like
• why do you use it:
This feature allow user to see the detail of input data. It tells the user that who enter data in web application and also shows data type of input data.
• how you do it:
User can see this feature on left side of the dashboard screen, when you click on clipboard option. You can access other option in this feature.
You can see the clipboard input data by date, department or by agent user.
When we search clipboard input by department than similar image will appear as shown below.
Below mentioned image will show when we search records by agent user.
Filter can also be use to search data by type or by clipboard content.
• special notes
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• what it is:
Costing report is a process to assigning costs to an element of a business.
What it looks like:
• why do you use it:
The purpose of costing report is to provide detail about cost. Costing is typically used to develop costs for different channels.
• How you do it:
Costing report feature can be access by click on costing report tab from the dashboard. You can see different option as mention in below image.
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Once you successfully logged in, you will see a dashboard, something like this one. In general, you have the list of all operations on the left and the report window on the right.
Figure # 3
Unlike other tools, OPTIMUS HIVE has three different dashboards for performing specialized tasks.
Figure# 4
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• what it is:
A set of activities things, persons combined in a group is called grouped view.
• what it looks like:
• why do you use it:
We can see all details of things and persons involve combining a group.
• how you do it:
We can enable this feature by click on grouped view option in the dashboard. Different search features can be use as shown in below image.
User can search grouped view detail by date, by department or by user agent. This process is also shown in following images.
• special notes
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