Task Discovery

• what it is:

The task discovery is the master record of every task your team has performed. Any specific task performed by any specific agent of any department at a specific date.

• what it looks like

• why do you use it:

The task discovery in Optimus Hive provides a comprehensive list of all the tasks that your team has completed. any particular task carried out by a certain agent of a particular department on a particular date.

• how you do it

Agents can see this feature on the left side of the dashboard screen when they click on the Task discovery. You can access other options in this feature.

You can see the Task discovery input data by task, date, department, or by agent user.

When we search Task discovery input by date then a similar image will appear as shown below.

The below-mentioned image will show when we search records by each department.

You can see the Task discovery input data by agent user following image will be shown.

Adding column Filter for Task Discovery:

Moreover, agents can easily add filters such as duration, Task work#, and case through the column filter option and get more filtered data.

What is each of the columns in the list?

• Task Work #: Unique Id for the selected Task Work
• Case: The name of the case that triggered the specific task
• Duration: The time span on when the specific task has been performed.

Click here to learn how to apply a list filter to Task Discovery: