How to apply list filters:

applying list filters to Outlook Appointment:

Let’s say you wanted to look for any Outlook appointment that was created by an Agent from Sept 19, 2022 – oct19, 2022

How you do it:

1. Click on “add filters”
2. Select “Created “ from the dropdown option
3. Select the filtered by Created options and pick up a date.
4. For instance, in this case, select the custom range from Sept 19, 2022 – oct19, 2022, and apply the dates 
5. Click apply.

Note: you can also use these steps to add filters for start and end options too.

Applying list filters to Web Search:

Let’s say you wanted to look for the web with a date range between Sep 19, 2022, to Oct 19, 2022.

How you can do it:

1. Click on “add filters”
2. Select “date “ from the dropdown option
3. Select the filtered-by-date options and pick up a date.
4. For instance, select the custom range between Sep 19, 2022, to Oct 19, 2022 and apply the dates 
5. Click apply.

Applying list filters to Keystrokes:

Let’s say you wanted to look for keyword strokes that are not empty.

How you can do it:

• Click on “add filters”
• Select “Keywords content“ from the dropdown option
• Select the filtered by keywords content” options, such as ”not empty”
• Click apply. 

Applying list filters to Screenshots:

Let’s say you wanted to look for screenshots with all the titles named “office”

How do you do it:

• Click on “add filters”
• Select “Titles“ from the dropdown option
• Add the description for the filtered by title, such as “office”.
• Click apply.

Applying list filters to Outlook emails:

Let’s say you wanted to look for the keyword that ends with “Solutions” in outlook emails

How you can do it:

1. Click on “add filters”
2. Select “Keywords“ from the dropdown option
3. Select the filtered by keywords” options, such as ”ends with”
4. Enter the character or word in the description you want to view. For instance, write “Solutions” in the description field
5. Click apply. 

Applying list filters to Licensed Applications Report:

Let’s say you wanted to look for an agent with the name “agent4”.

How do you do it:

• Click on “add filters”
• Select “agent user“ from the dropdown option
• Select the filtered by agent user options, such as “Ends with”.
• Enter the character or word in the description you want to view. In this example, we would enter agent4 in the description field.
• Click apply.

Applying list filters to Costing report:

Let’s say you wanted to look for any Costing report activities where an Agent was performing for a duration that is greater than of 6 hours and 45 mins. 

how you do it:

1. Click on “add filters”
2. Select “Duration “ from the dropdown option
3. Select the filtered by Duration option, such as “Greater than time”.
4. Enter the Greater than details in terms of hours and minutes. For instance, add 6 h and 45 mins respectively
5. Click apply.

Applying list filters to Business Position Apps Report:

Let’s say you wanted to look for any previous month’s business report activities where an Agent was performing some less than 10 mins.  

how you do it:

1. Click on “add filters”
2. Select “Previous month “ from the dropdown option
3. Select the filtered by Previous month option, such as “Less than time”.
4. Enter the Less than details in terms of hours and minutes. For instance, add 0 h and 10 mins respectively
5. Click apply.

Applying list filters to Activities:

Let’s say you wanted to look for all the activities that are not in the idle state.

How you can do it:

• Click on “add filters”
• Select “Idle“ from the dropdown option
• Select the filtered by Idle” options, such as ”true”
• Click apply. 

Applying list filters to screen recording:

Let’s say the user wants to view the screen recording based on the case. Here the case will not be empty

• How you do it:

1. Click on “add filters”
2. Select “Case “ from the dropdown option
3. Select the filtered options for instance “not empty”.
4. Click apply. 

Applying list filters to the clipboard:

Let’s say you wanted to look for a clipboard that contains “text” as its type/format.

How you can do it:

1. Click on “add filters”
2. Select “Type “ from the dropdown option
3. Select the filtered-by-type options, such as “contains”.
4. Enter the character or word in the description you want to view. For instance type “text”.
5. Click apply.

Applying list filters to the installed software:

Let’s say you wanted to look for installed software where the publisher list is not empty.

1. Click on “add filters”
2. Select “Publisher“ from the dropdown option
3. Select the filtered by Publisher” options, such as “not empty”.
4. Click apply. 

Applying list filters to Task exceptions:

Let’s say you wanted to look for all the task exceptions that are not empty.

How you can do it:

1. Click on “add filters”
2. Select “task “ from the dropdown option
3. Select the filtered-by-task options, such as “not empty”.
4. Click apply.

Applying list filters to Task Discovery:

Let’s say you wanted to look for any task that an Agent was performing with its unique task# id as 1.

How do you do it:

1. Click on “add filters”
2. Select “task# “ from the dropdown option
3. Select the filtered by task# options, such as “Contains”.
4. Enter the character or word in the description you want to view. In this example, we would enter 1 in the description field.
5. Click apply.